The report analyzes and forecasts the global service analytics market on the basis of business application, components, deployment mode, vertical, and region. The study shows past the data from 2015 to 2017 along with a forecast from 2018 to 2024 based on revenue (USD Million). The assessment of market dynamics gives a brief insight into the drivers and restraints of the global service analytics market along with the impact they have on the demand over the forecast period. Furthermore, the report includes the study of opportunities available in the service analytics market on a regional level.
The report gives a transparent view of the service analytics market. We have included a detailed competitive scenario and portfolio of prominent vendor’s operative in the global service analytics market. To understand the competitive landscape of service analytics market, an analysis of Porter’s Five Forces model for the market has also been included. The report offer market attractiveness analysis, wherein all the segments are benchmarked based on their general attractiveness, market size, and growth rate.
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The study provides a crucial view of the service analytics market by segmenting the market based on business application, components, deployment mode, and regional segments. All the segments of service analytics market have been analyzed based on present and future trends and the market is estimated from 2018 to 2024. By business application, the market is segmented into customer service analytics, field service analytics, and IT service analytics. By component, this market is bifurcated into solution and services. The service segment is sub-segmented into consulting services, managed services, and support and maintenance services. The deployment segment is bifurcated into on-premises and cloud. The vertical segment includes banking, financial services, and insurance (BFSI), energy and utility, government, healthcare, and life sciences, retail and wholesale, manufacturing, media and entertainment, transportation and logistics, travel and hospitality, and others. By region, the market includes North America (U.S. Canada, Mexico), Europe (UK, Germany, France, Russia, and Rest of Europe), Asia Pacific (China, Japan, India, South Korea, and Rest of Asia Pacific), Latin America (Brazil, Argentina, and Rest of Latin America), and the Middle East and Africa (Saudi Arabia, UAE, South Africa, and Rest of Middle East and Africa).
Prominent players of the global service analytics market include Agile CRM, Aureus Analytics, BlueFletch, Centina Systems, ClickSoftware Technologies, Datahero, Inc., Field Squared, Helpshift, iCharts, Microsoft Corporation, Microstrategy Incorporated, Mobi, Numerify, Inc., Oracle, Paskon, Inc., Salesforce.com, Inc., SAP SE, SAS Institute, Servicenow, Inc., Sisense, and Tableau Software, among others.
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This report segments the global service analytics market into:
Global Service Analytics Market: By Business Application
- Customer Service Analytics
- Field Service Analytics
- IT Service Analytics
Global Service Analytics Market: By Component
- ServicesConsulting ServicesManaged ServicesSupport and Maintenance Services
Global Service Analytics Market: By Deployment Mode
Global Service Analytics Market: By Vertical
- Banking, Financial Services, and Insurance (BFSI)
- Energy and Utility
- Healthcare and Life Sciences
- Retail and Wholesale
- Media and Entertainment
- Transportation and Logistics
- Travel and Hospitality
Global Service Analytics Market: By Region
- North AmericaThe U.S.
- Asia PacificChinaJapanIndia
- Latin AmericaBrazil
- Middle East and Africa
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